Privacy Policy | Rockbet Casino

Information we may collect

The information we handle depends on how you use Rockbet Casino. Some information is provided directly by you, while other information is collected automatically when you browse the website or use your account. We only seek information that is reasonably relevant to operating an online casino service, meeting our responsibilities and supporting players.

Account and contact details

When you register or update your account, we may collect details such as your name, date of birth, country or region, username, password, email address, telephone details and communication preferences. We may also record information you provide when you contact customer support, submit a request, make a complaint or otherwise communicate with us.

Identity and verification information

To help confirm your identity, age and eligibility, we may request verification information and documents. These may include a copy of an identity document, proof of address, information about your source of funds or other details needed for account checks. Verification information may also be reviewed using specialist service providers where appropriate.

Payment and transaction records

We may collect records about deposits, withdrawals, bets, wins, losses, bonuses where applicable, account balances and other transactions. Payment providers may process payment information on our behalf. We may receive transaction references, payment method details, status information and limited payment information needed to confirm or reconcile a transaction. We do not need to hold every detail of your payment card to provide the service.

Device, usage and cookie information

When you access the website, we may collect technical and usage information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, dates and times of access, referral information and interactions with website features. We may also use cookies and similar technologies to remember preferences, keep the website working, understand usage and help protect accounts.

How we use information

We use personal information for purposes connected with providing and managing the Rockbet Casino service. The purposes may include the following:

Creating, maintaining and administering your player account.
Processing deposits, withdrawals, bets and other account transactions.
Confirming identity, age and eligibility, and completing account verification.
Detecting, preventing and investigating fraud, suspicious activity, misuse, collusion and other security risks.
Applying responsible gambling controls and responding to activity that may indicate a need for support or intervention.
Providing customer support, responding to questions and resolving complaints or technical issues.
Sending service messages about your account, transactions, security, changes to the website or this Privacy Policy.
Sending marketing communications where permitted and where you have provided the required consent or otherwise have a valid communication preference.
Improving website performance, usability, security, content and services.
Keeping records, carrying out internal administration, managing risk and protecting our legal rights.
Meeting applicable legal, regulatory, tax, accounting, anti-money laundering and other compliance obligations.

We may combine information from your account, transactions, device activity and communications to maintain accurate records, identify unusual patterns and provide a safer, more reliable service. Where automated tools are used for security, verification or risk assessment, additional review may be carried out where appropriate.

Cookies

Cookies are small files placed on your device by a website. Some are necessary for login, security and basic website functions. Others may help remember settings, measure traffic and understand how players use the website. You can manage, restrict or delete cookies through your browser settings. Disabling some cookies may affect website features, account access or the way pages operate.

Sharing, security and retention

We may share relevant information with trusted service providers that help us operate the website and support players. These providers may assist with payment processing, identity verification, fraud prevention, technology, hosting, security, customer support, communications, analytics, auditing or professional services. They are expected to handle information only for appropriate purposes and to apply suitable safeguards.

Information may also be shared when necessary to protect players, the website, our rights or the rights of others; to investigate suspected unlawful or prohibited activity; to respond to a valid legal request; or to meet a legal, regulatory or compliance requirement. If our business structure changes, information may be transferred as part of a merger, acquisition, reorganisation or sale of relevant assets, subject to appropriate protections.

Some service providers may process information in countries outside Australia. Where this occurs, reasonable steps should be taken to protect the information and to support compliance with applicable privacy requirements. The privacy protections available in another country may differ from those in Australia.

Security measures

We use reasonable administrative, technical and organisational measures to reduce the risk of unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, account security procedures, monitoring, encryption or secure transmission methods where appropriate. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so players should use a unique password, keep login information confidential and contact support promptly if they suspect unauthorised account activity.

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or allowed. The appropriate period depends on the type of information, the reason it was collected, account and transaction history, security needs, dispute handling and applicable obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it should be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights regarding personal information we hold about you. These rights are subject to certain exceptions, including situations where providing information could affect another person’s privacy, compromise security or conflict with a legal obligation.

Access: ask for a copy of personal information we hold about you and, where appropriate, information about how it is used.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete information where it is no longer required or where deletion is otherwise available. We may need to retain some records to meet legal, security, dispute or compliance requirements.
Marketing consent: withdraw your consent to marketing communications at any time. You can use an unsubscribe option in a marketing message where available, adjust account preferences where available, or contact us directly.
Restriction or objection: in some circumstances, ask us to limit or stop particular processing, subject to applicable requirements and our ability to provide the service.
Complaint: raise a concern about how your information has been handled and ask us to review it.

To exercise your rights, request access or correction, ask about deletion, or withdraw consent to marketing, contact support@rockbetcasino.best. Please describe your request clearly and include enough information for us to identify your account and understand what you need. For security, we may ask for reasonable information to verify your identity before responding. We aim to respond within a reasonable period and may explain if a request cannot be completed in full.

If you withdraw marketing consent, you may still receive essential service communications relating to your account, transactions, security, responsible gambling information or important changes. Withdrawing consent does not affect processing that is necessary to provide the service or required for legal and compliance purposes.

Changes to this policy

We may update this Privacy Policy when our services, technology, legal obligations or information-handling practices change. The updated version will be made available on the website and will apply from its stated effective date. We encourage players to review this page from time to time. If a change is significant, we may provide an additional notice where appropriate.